It is our considered opinion that the support that William Hill has given to BetBlocker - a project that supports thousands of gambling addicts every day - does far more good than their refusal to discuss the handful of complaints we receive about them each year (on average less than 2/year for the decade we have been in operation) does harm. However, William Hill's position on complaints is standard amongst the industry giants (few will consider cooperating on complaint management) and William Hill have been a significant financial contributor to our sister charity BetBlocker. Ordinarily we would not work with a group that will not discuss complaints.
The William Hill group of casinos has a policy of not discussing player complaints, with both this and other affiliate based player complaint services.
Bertil are part of the William Hill group.
